How to Start a Return?

Step 1:

Log in your website account.(Please kindly register an account if you don’t have one.)

 

Step 2:

Please choose the order you want to return in “My account” page. (e.g: TS1448)

 

 

Step 3:

 

Please click “Return Order”.

 

Step 4:

Please click “+create” to start a return request.

 

Step 5:

Please select the product you need to return, the quantity, and the reason for the return and submit.

 

Step 6:

Please send the product to the address below and upload the tracking number. If the return is caused by product quality problems, we will review it and give the result within 1 working day.