Shipping Policy
Q: Does the item come with free shipping?
A: Free express shipping service is provided by Govee. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).
Q: How long does delivery usually take?
A: The product will ship within 1 business day after purchase, and delivery will take around 2-7 business days. Delivery may take a longer time in holiday shopping season.
FedEx Teacking: https://www.fedex.com/en-us/home.html
Canada Post Tracking:
https://www.canadapost-postescanada.ca/track-reperage/en#/home
*Due to the extreme weather conditions in Western Canada, deliveries may be delayed. Some packages may not be tracked for a short time, so we appreciate your patience. We are actively communicating with logistics to confirm the specifc time of the delays and the information of the packages that have been sent. We apologize for any inconvenience caused. We are very concerned about the extreme weather in Canada and hope that the disaster will pass as soon as possible.
Q: Can you provide a signed receipt certificate?
A: Unfortunately, due to the epidemic, we are unable to provide a signed receipt certificate at this time, but we will resume this service once the epidemic has improved. We apologize for any inconvenience this may cause.
Q: What countries do you ship to?
A: Currently, we only ship to the CA.
Q: How will my product be shipped?
A: We use express delivery services to ensure quick, safe delivery.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together.
Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
Q: What do I need to do when I received a product that's different from what I ordered?