Self Service

1. How to start a return?

• Log in your website account.(Please kindly register an account if you don’t have one.)
• Please choose the order you want to return in “My account”
• Please click “Return Order”.
• Please click “+create”to start a return request.
• Please select the product you need to return, the quantity, and the reason for the return and submit.
• Please send the product to the address below and upload the tracking number.If the return is caused by product quality problems, we will review it and give the result within 1 working day.

 

2. How to Download an Invoice?

• Log in your website account.(Please kindly register an account if you don’t have one.)
• Please choose the order you want to return in “My account” (e.g: TS1449)
• Please click “Print invoice”.

 

3. How to Cancel My Order?

• Log in your website account.(Please kindly register an account if you don’t have one.)
• Please choose the order you want to return in “My account”
• Please click “Cancel Order”, select the reason and confirm it.

*Please kindly note that cancellation of orders only for unfulfilled orders.

 

4. How to Update the Shipping Address?

• Log in your website account.(Please kindly register an account if you don’t have one.)
• Please choose the order you want to return in “My account”
• Please click “Update Shipping Address”.
• Please enter your email address and get the verification code and then you will be able to update the shipping address.

*Please kindly note that address modification only for unfulfilled orders.