Self Service

  1. How to start a return?
  • Log in your website account.(Please kindly register an account if you don’t have one.)
  • Please choose the order you want to return in “My account”
  • Please click “Return Order”.
  • Please click “+create”to start a return request.
  • Please select the product you need to return, the quantity, and the reason for the return and submit.
  • Please send the product to the address below and upload the tracking number.If the return is caused by product quality problems, we will review it and give the result within 1 working day.

 

  1. How to Download an Invoice?
  • Log in your website account.(Please kindly register an account if you don’t have one.)
  • Please choose the order you want to return in “My account” (e.g: TS1449)
  • Please click “Print invoice”.

 

  1. How to Cancel My Order?
  • Log in your website account.(Please kindly register an account if you don’t have one.)
  • Please choose the order you want to return in “My account”
  • Please click “Cancel Order”, select the reason and confirm it.

*Please kindly note that cancellation of orders only for unfulfilled orders.

 

  1. How to Update the Shipping Address?
  • Log in your website account.(Please kindly register an account if you don’t have one.)
  • Please choose the order you want to return in “My account”
  • Please click “Update Shipping Address”.
  • Please enter your email address and get the verification code and then you will be able to update the shipping address.

*Please kindly note that address modification only for unfulfilled orders.